Refund policy
Refund & Rescheduling Policy
All payments are non-refundable. In the event of a cancellation by the client, the amount paid will be issued as a credit valid for up to 18 months and may be used toward a future booking, subject to availability.
Reservations may be rescheduled at any time prior to the scheduled experience, subject to availability. Changes made more than 24 hours in advance will incur a $30 fee, while changes made within 24 hours of the scheduled time will incur a $60 rescheduling fee.
Refunds will not be provided for no-shows, late arrivals, or failure to attend the experience within the scheduled time.
In cases of unsafe weather conditions, experiences may be rescheduled at no additional cost; however, refunds will not be issued. Credit or rescheduling will be offered instead.
Jewelry Returns & Refund Policy
At Sol de Martie, we want you to adore every piece you receive. If something isn’t quite right with your order, please reach out to us at contact@soldemartie.com with your order number and details. Our support team will respond within 1–3 business days to assist you with the next steps.
Requests must be submitted within 14 days of receiving your order.
All items must be unused, unworn, and returned in their original condition with Sol de Martie packaging included.
Please note that we do not issue refunds. Once your item has been received and approved, you’ll receive store credit in the form of a digital gift card, sent by email. This credit never expires and can be used toward any future purchase.
For hygiene and safety reasons, earrings and custom-made or personalized pieces are final sale and cannot be exchanged or returned for store credit.
Customers are responsible for all shipping fees associated with exchanges or returns. While we carefully inspect each piece before shipment, it’s the buyer’s responsibility to review their items upon arrival. Products damaged after delivery will not qualify for store credit or exchange.
Items that do not meet the conditions listed above will be shipped back to the customer. If return shipping costs are not covered, the item will not be sent back.
Shipping Information
United States
All orders are shipped through USPS First Class Package or USPS Priority Mail, depending on the shipping option selected at checkout. Orders are processed Monday through Friday, excluding holidays.
Please allow 1–4 business days for order processing. Once shipped, you’ll receive an email with your tracking information.
Sol de Martie is not responsible for packages that are lost, stolen, or damaged after being marked as delivered by USPS.
Incorrect Shipping Address
Please ensure your shipping address is accurate when placing your order.
If you realize there’s a mistake, contact us immediately so we can make corrections before your order ships.
If an order is delivered to an incorrect address due to a customer error, the package will be returned to our facility.
Customers must cover reshipping fees and provide an updated address before the order is resent.
If no response or payment is received within 5 business days after the package’s return, a store credit (excluding original shipping costs) will be issued.